Shipping policy
At ILLUMITREND, we strive to deliver your orders safely and on time, anywhere in India.
Shipping Destinations
We currently ship within India only.
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- COD orders may require a confirmation call before processing.
Delivery Time
- Standard delivery takes 5–7 business days from the date of dispatch.
- Delivery times may vary based on your location, especially for remote or rural areas.
Shipping Charges
- Shipping charges (if any) will be displayed at checkout before you confirm your order.
Order Tracking
- Once your order is dispatched, you will receive a tracking number via SMS or email.
- You can use this tracking number on the courier partner's website to track your shipment.
Delays & Issues
- We are not responsible for delays caused by courier partners, natural calamities, or government restrictions.
- If your order is significantly delayed, please contact us at contactillumitrend@gmail.com or call 9746628760 and we will investigate promptly.
Damaged or Lost Shipments
- If your package arrives damaged, please take photos immediately and contact us within 48 hours of delivery.
- For lost shipments, we will raise a complaint with the courier and either reship or refund your order.
Cash on Delivery (COD)
- COD is available across India.
- Please ensure someone is available at the delivery address to accept and pay for the order.
- Failed COD deliveries may result in the order being cancelled and the customer being restricted from future COD orders.